F.A.Q

What is the Warranty?

A: Limited 1 Year Warranty...more detail

What is the return period?

A: 30 days return policy.

If I don’t like the item, can I return it?

A: We stand behind every product we sell and offer 30 day return policy...more detail

Who pays return shipping cost?

A: Buyer is responsible for all return shipping fees unless item is damaged / defective upon arrival...more detail

Will there be any restocking fee?

A: Restocking fee applies when item is returned incomplete or in different condition.

Do you offer additional discount if purchase in large quantities?

A: Yes, please contact us at 1.626.401.9887 or info@prolinemax.com.

Can I pick up and receive a discount?

A: Yes, please contact our sales team at 1.626.401.9887 or info@prolinemax.com for pickup inquiry. Please keep in mind the purchaser must be the person that picks up the item. Proof of identification is required in order for us to release the merchandise.

Do you accept personal checks?

A: No. We accept money orders, all major credit cards, PayPal, Amazon Pay and money wiring.

Are replacement parts available for purchase?

A: Yes, we have parts available for purchase, please contact us at 1.626.401.9887 or info@prolinemax.com for additional information.

How long will my item take to arrive?

A: Small items 1-6 business days and LTL-Freight (Less-than-truckload) items 3-10 business days.

Do you offer expedited shipping?

A: No. However, you are welcome to use your own carrier by providing us your own shipping label / method that you would like to use.

Does California sales tax apply If I have a reseller permit certificate?

A: Yes. California Sales tax applies for all orders.